We provide a customer satisfaction guarantee, or your money back. For refunds and issues, reach out to care@TwelveMoonsBaking.com. Refunds must be requested within 7 days of fulfillment. If your refund request is accepted, please allow 3-5 business days for a refund to appear on your original method of payment.

Knowing about special orders 60 days in advance allows me to clear some space in my full-time work schedule. If you need an order in less than 60 days, send an e-mail message to care@TwelveMoonsBaking.com to determine if the order can be fulfilled.

Our cookies are made with locally sourced ingredients whenever possible. At least half the ingredient cost for each type of cookie we offer is for Wisconsin products.

You can reach us at care@TwelveMoonsBaking.com. We aim to respond quickly—usually within one business day.

Check the Cookie of the Month blog around the 1st of each month. Cookies are baked from scratch and mailed or delivered around the 15th of each month.

Each box of cookies is labeled with ingredients in descending order by weight. This label also highlights the presence of common allergens.

Yes! As we verify that at least half the cost of ingredients for a recipe would be locally sourced Wisconsin ingredients, we add that cookie to our bakery menu.

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